Building on over twenty five years of executive experience in formulating and articulating strategies and improving processes for organizations in Asia. Sidney partners with clients to transform and capitalize on their customers’ experience. As a highly sought management consultant and keynote speaker, Sidney has garnered critical market and analyst acclaim specializing in outsourcing, customer management, process improvement and change management.
Previously Sidney was Managing Director, Greater China at NorthgateArinso, the world’s largest HR outsourcing company and Head of Consulting, Asia Pacific at Convergys Corporation, the world’s largest Contact Centre Outsourcing firm. Prior, he served as a Founding Director to Andersen’s Change Management Practice for Greater China. In his combined consulting experience, Sidney has worked with the majority of Multinational companies. Prior to his consulting career, Sidney was Executive Vice President at Systek Technology, Head of Customer Service at American Express and Training Manager at BAT and the Swire Group.
Sidney is on the editorial board of the International Journal of Customer Management UK, Editor-in Chief of the Best Practice Management Magazine and he also served as Chairman of Institute of Personnel & Development, HKMA’s Quality Award Board of Examiners and HKMA’s Distinguished Salesperson Award.
Sidney serves as an Outsourcing Advisor to the Chinese Government. He is on the Board of the HK Academy of Gifted Education and Shanghai University. He chairs the Asia Pacific Contact Centre Association Leader (APCCAL), International Association of Outsourcing Professionals-HK (IAOP) and China Windmill Foundation – a registered charitable organization. （Source from the mentor）
